Legal Information

TERMS & CONDITIONS

Welcome to Traincrest Technologies Ltd (“Traincrest,” “we,” “our,” or “us”). By accessing or using our website, platform, or services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

USE OF SERVICES

Traincrest provides a digital ordering and communication platform for restaurant partners, including customer care services such as order confirmations and order status updates. You agree to use our services only for lawful purposes and in compliance with all applicable laws and regulations.

SMS & COMMUNICATION CONSENT

By placing an order on a Traincrest-powered website and selecting the SMS consent option at checkout, you agree to receive transactional SMS messages related to your order, such as confirmations and status updates.

• Message frequency varies based on order activity
• Message and data rates may apply
• Messages are sent for customer care purposes only

Opt-Out:
You may opt out at any time by replying STOP to any SMS message.

Help:
Reply HELP for assistance or contact us at info@traincrest.com.

Consent to receive SMS messages is not a condition of purchase.

DATA PRIVACY

Your use of our services is governed by our Privacy Policy, which explains how we collect, use, and protect personal information. We do not sell, rent, or share mobile numbers for third-party marketing purposes.

THIRD-PARTY SERVICES

Our services may integrate with third-party platforms such as SMS delivery providers or payment processors. Traincrest is not responsible for outages, delays, or issues caused by third-party services beyond our control.

LIMITATION OF LIABILITY

Traincrest shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services, including message delivery delays or failures.

CHANGES TO TERMS

We may update these Terms & Conditions from time to time. Any changes will be posted on this page. Continued use of our services constitutes acceptance of the updated Terms.

CONTACT INFORMATION

TERMS OF SERVICE

Welcome to Traincrest Technologies Ltd. (“Traincrest,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our websites, software platform, and communication services, including SMS notifications.

By accessing or using our services, you agree to be bound by these Terms.

1. SERVICES PROVIDED

Traincrest provides a digital ordering and communication platform for restaurant partners. Our services include transactional communications such as order confirmations, order status updates, and related customer care notifications.

2. SMS COMMUNICATIONS & CONSENT

By placing an order on a Traincrest-powered restaurant website and selecting the SMS consent option at checkout, you agree to receive transactional SMS messages related to your order.

• Message frequency varies based on order activity
• Message and data rates may apply
• Messages are sent for customer care purposes only, not marketing

Opt-Out:
You may opt out at any time by replying STOP to any SMS message.

Help:
Reply HELP for assistance or contact us at info@traincrest.com.

3. USER ELIGIBILITY

You must be at least eighteen (18) years old to use our services. By using our platform, you confirm that you meet this requirement.

4. ACCEPTABLE USE

You agree not to:

• Use our services for unlawful purposes
• Attempt to interfere with system security or performance
• Use our platform to send unauthorized or misleading communications

Traincrest reserves the right to suspend or terminate access if misuse is detected.

5. DATA PRIVACY

Your use of Traincrest services is subject to our Privacy Policy, which explains how we collect, use, and protect personal information. We do not sell or share personal data, including mobile numbers, for marketing purposes.

6. THIRD-PARTY SERVICES

Our platform may integrate with third-party service providers, including SMS delivery platforms. Traincrest is not responsible for outages or delays caused by third-party services beyond our control.

7. SERVICE AVAILABILITY

We strive to provide uninterrupted service but do not guarantee that services will always be available. Temporary interruptions may occur due to maintenance, system updates, or external factors.

8. TERMINATION

We may suspend or terminate access to our services at any time for violations of these Terms, legal requirements, or operational reasons.

Users may discontinue use of our services at any time by opting out of communications or closing their account.

9. LIMITATION OF LIABILITY

Traincrest is not liable for indirect, incidental, or consequential damages resulting from the use or inability to use our services, including message delivery delays or failures.

10. CHANGES TO THESE TERMS

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated Terms.

11. CONTACT INFORMATION