Siebel Fundamentals Rel 15.5

Duration : 2 Days (16 Hours)

Siebel Fundamentals Rel 15.5 Course Overview:

The Siebel Fundamentals Rel 15.5 certification is a verification of an individual’s skills in dealing with the Siebel Rel 15.5 software application, a reputable Customer Relationship Management (CRM) software developed by Oracle. This certification primarily focuses on the fundamental concepts and features of the application that include data models, user interface configuration, business logic customization, and application deployment, among others. Industries use this certification as a benchmark for assessing the competence of professionals in implementing and managing CRM tools for better sales, marketing, and customer service efficiencies. By earning this certification, professionals prove their ability to use Siebel effectively to enhance the customer experience and drive business growth.

Intended Audience:

  • CRM business analysts
  • System administrators
  • Application developers
  • Implementation consultants
  • CRM managers
  • Technical consultants
  • Siebel professional service team members

Learning Objectives of Siebel Fundamentals Rel 15.5:

The Siebel Fundamentals Rel 15.5 course aims to impart foundational skills for effective utilization and implementation of Siebel applications. Key learning objectives encompass comprehending Siebel architecture, functionality, and configuration. Participants will acquire proficiency in Siebel application navigation, data management, and utilizing the Siebel client for business processes. The course also encompasses Siebel workflow processes, business logic, and object definitions. Ultimately, the course aims to empower students to customize applets, views, and screens, establish custom business components and business objects, and enhance user interface and application navigation.

 Module 1: Using Siebel CRM

  • Introducing Siebel CRM Applications
  • Navigating
  • Working with Data in the Siebel User Interface

 Module 2: Common Siebel Business Entities

  • Representing customers with Accounts and Contacts
  • Describing tasks with Activities
  • Defining sales-related objects with Opportunities and Quotes
  • Resolving customer issues with Service Requests
  • Using Siebel business entities to implement business practices

 Module 3: Siebel Application Features

  • Siebel Sales scenario: Opportunity Management

 Module 4: Other Siebel Features

 Module 5: Recommended Implementation Practices

Siebel Fundamentals Rel 15.5 Course Prerequisites:

  • Basic understanding of customer relationship management (CRM)
  • Familiarity with SQL or other database systems
  • Knowledge of business process concepts
  • Experience in web-based software technologies
  • Knowledge of Siebel architecture and components
  • Basic experience of Siebel software applications.

Discover the perfect fit for your learning journey

Choose Learning Modality

Live Online

  • Convenience
  • Cost-effective
  • Self-paced learning
  • Scalability


  • Interaction and collaboration
  • Networking opportunities
  • Real-time feedback
  • Personal attention


  • Familiar environment
  • Confidentiality
  • Team building
  • Immediate application

Training Exclusives

This course comes with following benefits:

  • Practice Labs.
  • Get Trained by Certified Trainers.
  • Access to the recordings of your class sessions for 90 days.
  • Digital courseware
  • Experience 24*7 learner support.

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