Siebel Business Analyst Rel 15.5

Duration : 5 Days (40 Hours)

Siebel Business Analyst Rel 15.5 Course Overview:

The Siebel Business Analyst Rel 15.5 certification verifies business analysts’ aptitude in utilizing Oracle’s Siebel Business Applications. It encompasses Siebel CRM applications, architecture, data access control, and data exchange. This certification focuses on comprehending functional design and administrative facets of Siebel applications. Industries adopt it to empower proficient usage and management of Siebel applications by their business analysts. These certified experts contribute to designing and implementing Siebel solutions, enabling process streamlining, enhanced customer relations, and optimized business performance.

Intended Audience:

  • Business analysts seeking to enhance their CRM skills
  • Professionals in sales, marketing, or customer service roles
  • IT consultants specializing in CRM systems
  • Professionals aiming for Siebel certification
  • Students studying business or IT-related courses

Learning Objectives of Siebel Business Analyst Rel 15.5:

The key educational goals of the Siebel Business Analyst Rel 15.5 program encompass a comprehensive comprehension of the foundational principles underpinning Siebel CRM. Participants will delve into its architecture, data management, security protocols, and intricate business model. This journey will empower them to adeptly administer data access control, orchestrate Siebel business applications, fine-tune Siebel business data objects, and craft intricate Siebel workflows. Proficiency in Siebel product configuration will be a focal point of the curriculum.

Furthermore, attendees will acquire the prowess to architect reports, queries, and views, thereby enriching their ability to extract valuable insights. The program also centers on equipping professionals with the acumen to troubleshoot and resolve common issues utilizing advanced debugging techniques. Additionally, participants will gain mastery in executing pivotal system administration tasks, cementing their proficiency in the efficient management of Siebel CRM systems.

 Module 1: Using Siebel CRM

  • Introducing Siebel CRM Applications
  • Navigating
  • Working with Data in the Siebel User Interface

 Module 2: Common Siebel Business Entities

  • Representing customers with Accounts and Contacts
  • Describing tasks with Activities
  • Defining sales-related objects with Opportunities and Quotes
  • Resolving customer issues with Service Requests
  • Using Siebel business entities to implement business practices

 Module 3: Siebel Application Features

  • Siebel Sales scenario: Opportunity Management
  • Siebel Sales scenario: Forecasting
  • Remote, TAS, Sales Methodologies
  • Siebel Call Center: service scenario
  • Email Response, SmartScript, Hoteling, and Multi-Tenancy

 Module 4: Other Siebel Features

  • iHelp
  • Inbox
  • Reports
  • Audit Trail
  • Search
  • Administration

 Module 5: Technical Topics

  • Architecture
  • Security
  • Access Control
  • Siebel Tools
  • Data Model
  • Workflow
  • Assignment Manager
  • Task UI

 Module 6: Deployment Considerations

  • Global Deployment
  • Integration Options

Siebel Business Analyst Rel 15.5 Course Prerequisites:

  • Proficiency in CRM topics.
  • Elementary grasp of Siebel applications.
  • Acquaintance with various business processes.
  • Familiarity with Database concepts.
  • Proficient in SQL and PL/SQL.
  • Fundamental PC and internet skills.
  • Familiarity with Siebel Tools and Siebel CRM Business Entities.
  • A minimum of one year of practical experience with Siebel systems.
  • Successful completion of the Siebel Basics Course.

Discover the perfect fit for your learning journey

Choose Learning Modality

Live Online

  • Convenience
  • Cost-effective
  • Self-paced learning
  • Scalability


  • Interaction and collaboration
  • Networking opportunities
  • Real-time feedback
  • Personal attention


  • Familiar environment
  • Confidentiality
  • Team building
  • Immediate application

Training Exclusives

This course comes with following benefits:

  • Practice Labs.
  • Get Trained by Certified Trainers.
  • Access to the recordings of your class sessions for 90 days.
  • Digital courseware
  • Experience 24*7 learner support.

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