MB 910 : Microsoft Dynamics 365 Fundamentals (CRM) Course Overview:

The MB-910: Microsoft Dynamics 365 Fundamentals (CRM) course offers a comprehensive overview of the customer engagement capabilities within Dynamics 365. This course is designed to provide you with a broad understanding of customer engagement concepts and the core functionalities of customer engagement apps.
Throughout the course, you will gain familiarity with each of the customer engagement apps in Dynamics 365, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service. You will learn about the key features and capabilities of each app, and how they contribute to the overall customer engagement process.
The course consists of both lectures and hands-on labs, allowing you to apply your knowledge and practice using the customer engagement apps. Through hands-on exercises, you will gain practical experience in navigating the apps, performing common tasks, and exploring their functionalities.
By the end of the course, you will have a solid understanding of customer engagement principles and the capabilities of the various Dynamics 365 customer engagement apps. This foundational knowledge will prepare you for further specialization in specific customer engagement roles or the pursuit of more advanced certifications in Dynamics 365.

Audience Profile

The Microsoft Dynamics 365 Fundamentals (CRM) course is designed to cater to a wide range of individuals looking to gain a broad exposure to the marketing, sales, customer service, and field service capabilities of Dynamics 365. The course is suitable for various roles, career stages, and backgrounds, including:

1. IT Professionals: Those working in IT roles who want to familiarize themselves with the marketing, sales, customer service, and field service functionalities of Dynamics 365.
2. Business Stakeholders: Individuals involved in business operations, management, or decision-making who want to understand how Dynamics 365 can enhance marketing, sales, customer service, and field service processes within their organization.
3. Entrepreneurs: Business owners and entrepreneurs who are interested in leveraging Dynamics 365 for their marketing, sales, customer service, and field service needs.
4. Students: Students studying business, marketing, sales, or customer service who want to gain practical knowledge of Dynamics 365 and its capabilities.
5. Career Changers: Individuals who are considering a career shift into marketing, sales, customer service, or field service and want to develop a foundational understanding of Dynamics 365 in these areas.

By enrolling in this fundamentals course, participants will have the opportunity to explore and learn about the features and capabilities of Dynamics 365 Marketing, Sales, Customer Service, and Field Service. This exposure will enable them to make informed decisions, contribute to discussions, and potentially pursue further specialization or certification in these areas.

Job role: Business Owner

Benefits of taking MB 910 : Microsoft Dynamics 365 Fundamentals (CRM) Training

Here are some of the benefits of taking MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Training:

Enhanced Career Prospects

• Expand your career options: Gaining the MB-910 certification opens doors to a wider range of employment opportunities in customer relationship management (CRM), sales, marketing, and business development domains.
• Increase your earning potential: Certified professionals with MB-910 credentials often command higher salaries compared to their non-certified counterparts.
• Stand out in the job market: Differentiate yourself from competitors by demonstrating your understanding of the core capabilities of Microsoft Dynamics 365 CRM and its application in real-world business scenarios.

Enhanced Professional Competence

• Develop foundational knowledge: Acquire a comprehensive understanding of customer engagement concepts, the role of CRM in business, and the core capabilities of Microsoft Dynamics 365 CRM.
• Gain hands-on experience: Acquire hands-on proficiency in navigating and using Microsoft Dynamics 365 CRM, including customer data management, sales and marketing automation, and customer service tools.
• Become a CRM specialist: Equip yourself with the knowledge and skills to effectively utilize Microsoft Dynamics 365 CRM to enhance customer engagement, improve sales performance, and achieve business objectives.

Enhanced Business Value

• Improve customer satisfaction: Contribute to improved customer satisfaction and loyalty by providing personalized experiences, proactive support, and effective customer service through Microsoft Dynamics 365 CRM.
• Streamline CRM processes: Automate repetitive CRM tasks, eliminate manual workarounds, and streamline CRM processes to enhance efficiency and reduce costs.
• Gain insights into customer behavior: Leverage data analytics and reporting tools in Microsoft Dynamics 365 CRM to gain deeper insights into customer preferences, buying patterns, and feedback.
• Make informed CRM decisions: Utilize data-driven insights to make informed decisions about CRM strategies, resource allocation, and campaign optimization.
• Enhance customer engagement: Foster stronger customer relationships and engagement by providing personalized marketing campaigns, targeted sales efforts, and proactive customer support through Microsoft Dynamics 365 CRM.

Overall, taking MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Training can significantly enhance your career prospects, professional competence, and the value you bring to your organization’s customer relationship management initiatives.