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MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights Course Overview

The MB-280T03 course equips professionals with the skills to design and deliver impactful customer experiences using Dynamics 365 Customer Insights. This course is essential for marketers, customer service representatives, and business analysts seeking to leverage data-driven insights for enhanced customer engagement and satisfaction, ultimately driving business success.


Course Introduction

Price:

USD 750

Duration:

8 Hrs.

  • Introduction to Dynamics 365 Customer Insights
    • Overview of Customer Insights features
    • Importance of customer experience in business
  • Data Sources and Integration
    • Connecting various data sources
    • Data ingestion and transformation
  • Creating Unified Customer Profiles
    • Understanding customer data unification
    • Building profiles using AI and machine learning
  • Customer Segmentation
    • Techniques for effective segmentation
    • Creating and managing segments
  • Customer Journey Mapping
    • Designing customer journeys
    • Tools for journey visualization and analysis
  • Insights and Analytics
    • Utilizing analytics for customer insights
    • Generating actionable reports
  • Personalization Strategies
    • Techniques for personalized customer experiences
    • Implementing personalization using Customer Insights
  • Best Practices for Customer Experience Design
    • Key principles of effective customer experience
    • Case studies and examples of successful implementations
  • Leveraging Dynamics 365 Ecosystem
    • Integrating with other Dynamics 365 applications
    • Using Power Platform for enhanced functionality
  • Hands-on Labs and Real-World Scenarios
    • Practical exercises with Dynamics 365 Customer Insights
    • Applying learned concepts to real-world situations
  • Course Conclusion and Next Steps
    • Review of key takeaways
    • Resources for further learning and support

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