ISO/IEC 20000 Transition

Duration : 2 Days (16 Hours)

ISO/IEC 20000 Transition Course Overview

The ISO/IEC 20000 Transition certification is an internationally acknowledged standard that signifies proficient IT service management within an organization. This certification enables companies to establish, implement, and manage service lifecycle processes, while aligning with the ITIL (Information Technology Infrastructure Library) framework. It emphasizes the continuous improvement of IT services, optimizing the utilization of information systems to attain business objectives. Industries utilize the ISO/IEC 20000 transition certification to align their IT services with business requirements, strategically integrate technology to support business objectives, enhance their reputation, improve operational efficiency, and mitigate IT-related risks. Both customers and suppliers recognize its significance in showcasing compliance with best practices, instilling confidence in the quality of services provided.

Intended Audience

  • IT Professionals seeking to understand the ISO/IEC 20000 certification process.
  • Organizations aiming to achieve ISO/IEC 20000 certification.
  • IT Service Management team members involved in ISO/IEC 20000 implementation.
  • Quality Assurance teams and Internal Auditors who want to enhance their auditing skills.
  • Staff involved in the design, implementation, and management of service improvements.

Learning Objectives of ISO/IEC 20000 Transition

The learning objectives of an ISO/IEC 20000 Transition course include enabling participants to comprehend the significant changes and enhancements introduced in the latest edition of the ISO/IEC 20000 standard. Participants will also learn how to efficiently manage the transition from the current version of the standard to the new one. This entails gaining familiarity with the updated requirements, understanding their implications for the existing management system, and effectively planning the transition process. The course aims to empower participants to effectively communicate the changes to their teams and stakeholders, providing guidance for its successful implementation within the organizational context.

 Module 1: Introduction to ISO/IEC 20000-1:2018
  • Course objectives and structure
  • Standards and regulatory frameworks
  • ISO/IEC 20000-1 revision project
  • ISO/IEC 20000-1 – Context of the organization
  • ISO/IEC 20000-1 – Leadership
  • ISO/IEC 20000-1 – Planning
  • ISO/IEC 20000-1 – Support of the service management system
  • ISO/IEC 20000-1 – Operation of the service management system
  • ISO/IEC 20000-1 – Performance evaluation
  • ISO/IEC 20000-1 – Improvement
  • Transition to the ISO/IEC 20000-1:2018 certification
  • Closing the training

ISO/IEC 20000 Transition Course Prerequisites:

• Possession of ISO/IEC 20000 IT Service Management certification
• Minimum of 2 years of work experience in IT Service Management
• Completed formal ISO/IEC 20000 certification training
• Understanding of the PDCA cycle
• Familiarity with the requirements of ISO/IEC 20000 standard
• Basic knowledge of the audit and certification process.

Discover the perfect fit for your learning journey

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Live Online

  • Convenience
  • Cost-effective
  • Self-paced learning
  • Scalability


  • Interaction and collaboration
  • Networking opportunities
  • Real-time feedback
  • Personal attention


  • Familiar environment
  • Confidentiality
  • Team building
  • Immediate application

Training Exclusives

This course comes with following benefits:

  • Practice Labs.
  • Get Trained by Certified Trainers.
  • Access to the recordings of your class sessions for 90 days.
  • Digital courseware
  • Experience 24*7 learner support.

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