ISO/IEC 20000 Introduction

Duration : 1 Day (8 Hours)

ISO/IEC 20000 Introduction Course Overview

The ISO/IEC 20000 Introduction training is a one-day course that covers the fundamental concepts of service management and provides an overview of the ISO/IEC 20000-1 requirements for a service management system (SMS). Additionally, the training emphasizes the relationship between ISO/IEC 20000-1 and other standards in the ISO/IEC 20000 series and provides an overview of the main activities related to the certification of an SMS.

Intended Audience

  • Managers and consultants wishing to get introduced to the ISO/IEC 20000-1 requirements for an SMS 
  • Personnel involved in service planning and provision activities
  • Personnel responsible for maintaining and improving the service management capabilities
  • Individuals aspiring to pursue a career in service management

Learning Objectives of ISO/IEC 20000 Introduction

By the end of this training course, the participant will be able to:

  • Understand the main concepts of a service management system (SMS) and its processes based on ISO/IEC 20000-1
  • Understand the basic elements of an SMS based on the requirements of ISO/IEC 20000-1

Section 1: Training course objectives and structure

Section 2: Standards and regulatory frameworks

Section 3: Fundamental concepts and principles of service management

Section 4: An overview of ISO/IEC 20000-1 requirements — Clauses 4 to 10

Section 5: Preparation for the certification audit

Section 6: Closing of the training course

ISO/IEC 20000 Introduction Course Prerequisites

There are no prerequisites to participate in this training course.

Discover the perfect fit for your learning journey

Choose Learning Modality

Live Online

  • Convenience
  • Cost-effective
  • Self-paced learning
  • Scalability


  • Interaction and collaboration
  • Networking opportunities
  • Real-time feedback
  • Personal attention


  • Familiar environment
  • Confidentiality
  • Team building
  • Immediate application

Training Exclusives

This course comes with following benefits:

  • Practice Labs.
  • Get Trained by Certified Trainers.
  • Access to the recordings of your class sessions for 90 days.
  • Digital courseware
  • Experience 24*7 learner support.

Got more questions? We’re all ears and ready to assist!

Request More Details

Please enable JavaScript in your browser to complete this form.

Subscribe to our Newsletter

Please enable JavaScript in your browser to complete this form.