ISO/IEC 20000 Foundation

Duration : 2 Days (16 Hours)

ISO/IEC 20000 Foundation Course Overview

The ISO/IEC 20000 Foundation certification is an internationally recognized standard that sets forth the criteria for an Information Technology Service Management (ITSM) system. It serves as a definitive measure for IT service providers to showcase their capacity in designing, delivering, and enhancing services in a consistent and exceptional manner. This certification holds relevance for organizations of all scales and industries that rely on IT services. The significance of ISO/IEC 20000 extends beyond mere compliance, as it acts as a guiding framework for companies to achieve operational excellence. By streamlining business processes and elevating customer satisfaction, it enables effective risk management. Various industries leverage this certification for ensuring uniform service delivery, aligning business strategies with IT service management, and offering a testament of quality assurance to their valued clients.

Intended Audience

  • IT professionals seeking to understand service management methodology
  • Organizations wanting to implement standardized IT service protocols
  • Individuals pursuing careers in IT service management
  • Project managers overseeing IT service implementation
  • IT consultants wanting to enhance their service management knowledge
  • Any professional involved in IT service delivery and management.

Learning Objectives of ISO/IEC 20000 Foundation

The key learning objectives of the ISO/IEC 20000 Foundation course encompass a comprehensive understanding of service management’s purpose, principles, processes, and functions as specified in ISO/IEC 20000. Throughout the course, students will delve into the requisites for a service management system (SMS) and the strategies for establishing, implementing, maintaining, and enhancing an SMS. Equipped with this knowledge, students will acquire proficiency in efficiently managing and delivering IT services, effectively measuring service levels, and elevating customer satisfaction. Moreover, the course will furnish foundational knowledge about the ISO/IEC 20000 standards and their applicability in enhancing IT service management practices. Students will gain valuable insights into the advantages, roles, and responsibilities associated with service management, providing them with a well-rounded perspective on this critical domain.

 Module 1: Introduction

Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1

Clauses 7-10 of ISO/IEC 20000-1 and certification exam

ISO/IEC 20000 Foundation Course Prerequisites

• Basic understanding of the IT service management process
• Knowledge of IT terminology and definitions
• Familiarity with ISO/IEC 20000 standards
• Some exposure to Service Management Systems (SMS)
• No formal qualifications required.

Q: What is ISO/IEC 20000 Foundation certification?

A: ISO/IEC 20000 Foundation certification is an internationally recognized standard for Information Technology Service Management (ITSM) that outlines requirements for a superior and consistent IT service delivery system.

A: The course aims to understand service management principles, processes, and functions defined in ISO/IEC 20000. It covers establishing, implementing, maintaining, and improving a service management system (SMS) and effective IT service management practices.

A: IT professionals, managers, executives, and individuals involved in IT service management, as well as anyone interested in improving IT services through ISO/IEC 20000, can benefit from this course.

A: Benefits include demonstrating IT service management competence, enhancing career prospects, improving IT service delivery, and aligning IT services with business objectives and customer needs.

A: The exam consists of multiple-choice questions assessing candidates’ understanding of IT service management principles and ISO/IEC 20000 standard. The duration and format may vary depending on the certification body.

A: Yes, it is recognized globally as a mark of excellence in delivering IT services.

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Training Exclusives

This course comes with following benefits:

  • Practice Labs.
  • Get Trained by Certified Trainers.
  • Access to the recordings of your class sessions for 90 days.
  • Digital courseware
  • Experience 24*7 learner support.

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